Specialist services are delivered by, or arranged with, appropriate third-party providers where applicable. We are not a medical provider, emergency-response service, law firm, insurer or insurance underwriter, and we do not replace emergency services.
01Home care & maintenance coordination
Keeping the home looked after while you are away.
- Included
- Cleaning and home upkeep coordination
- Maintenance coordination with local providers
- CCTV coordination
- Home insurance coordination, subject to provider terms, eligibility and acceptance
- Not included
- The work itself is carried out by third-party providers. We do not underwrite insurance, and acceptance, coverage and claims are decided by the insurer.
- Third-party charges
- Provider, material and installation charges are extra unless expressly stated as included.
- Quotation
- Scope, schedule and charges are confirmed with you before work begins. A separate quotation may apply.
- Availability
- Depends on your address and local provider availability, which is not guaranteed.
02Property inspections
Agreed visits and visual checks on your home.
- Included
- Property inspections and visits as agreed
- Visual checks and observations within the agreed scope
- Updates according to your agreed service
- Not included
- Structural, electrical or legal inspections, certification, or repair work. Follow-up repairs can be coordinated separately.
- Third-party charges
- Charges for any follow-up providers are extra unless expressly stated as included.
- Quotation
- Visit frequency and scope are agreed before you commit. A separate quotation may apply to follow-up work.
- Availability
- Confirmed for your address when you enquire.
03Agricultural land visits
Staying connected to your land while overseas.
- Included
- Agreed land visits
- Basic visual checks and observations within the agreed scope
- Coordination of follow-up arrangements where agreed
- Not included
- Formal surveying, legal verification of title, crop guarantees or agricultural consulting, unless separately confirmed.
- Third-party charges
- Charges for any follow-up providers or services are extra unless expressly stated as included.
- Quotation
- Visit scope is agreed first. Anything beyond basic visits may need a separate quotation.
- Availability
- Depends on land location, access and season. Confirmed per request.
04Homecoming preparation
Your home made ready before you arrive.
- Included
- Preparation of the home before you return to India
- Coordination of cleaning, grocery stocking and practical set-up as agreed
- Not included
- The cost of groceries, supplies and provider services. Third-party delivery is not guaranteed.
- Third-party charges
- Provider and supply charges are extra unless expressly stated as included.
- Quotation
- We agree the preparation list, timing and charges with you in advance.
- Availability
- Share your arrival date early so we can confirm what is possible.
05Family & household coordination
Practical help with household needs, through third-party providers.
- Included
- Grocery coordination
- Maid coordination
- Caregiver and home-nurse coordination
- Ambulance coordination
- Event arrangements
- Not included
- We are not an emergency service, healthcare provider or substitute for emergency services. Care is delivered by the third-party provider, and emergency response times are not guaranteed.
- Third-party charges
- Provider, caregiver, nursing, ambulance and event charges are extra unless expressly stated as included.
- Quotation
- Requirements and charges are confirmed with you before arrangements are made.
- Availability
- Subject to provider availability, which is not guaranteed.
06Travel & arrival assistance
Smoother journeys when you visit.
- Included
- Airport transfers
- Taxi and car rental coordination
- Hotel bookings
- Travel-related local arrangements
- Home preparation before arrival
- Not included
- Fares, rental charges and hotel costs, which are paid for separately.
- Third-party charges
- Transport and accommodation providers charge for their services. These are extra unless expressly stated as included.
- Quotation
- Details and charges are confirmed before bookings are made.
- Availability
- Subject to provider availability.
07Legal professional coordination
Connecting you with qualified legal professionals.
- Included
- Help coordinating access to qualified legal professionals
- Not included
- Legal advice and legal services, which are provided by the relevant qualified professional, not by us. Legal outcomes are not guaranteed.
- Third-party charges
- Lawyer fees are extra unless a membership benefit expressly states otherwise. See the Premium plan for its one legal consultation per year, subject to the agreed scope and duration.
- Quotation
- The professional’s scope and fees are confirmed directly with you before you proceed.
- Availability
- Subject to the availability of the legal professional.